Default Resolution Group (DRG)

Borrowers of federal student loans who fail to make their regularly scheduled monthly payments will enter into default. If they are unable to work with their existing servicer to get out of default, their loan will be transferred to the Default Resolution Group (DRG), an office of the U.S. Department of Education that services defaulted student loans.

Who is the Default Resolution Group?

The Default Resolution Group is an office located within the U.S. Department of Education that specifically acts as the servicer student loans for borrowers who have defaulted or whose guarantee agency closes.

The Default Resolution Group and MAXIMUS Federal Services

The Department of Education Default Resolution Group services defaulted student loans through a contract with Maximus Federal Services.

Under this contract, Maximus manages the servicing platform for all defaulted federal student loans, the Default Management Collections System (DMCS). Maximus also manages the call center responsible for helping defaulted borrowers get out of default.

If you have defaulted on your federal student loan and receive a letter or email from Maximus, it’s important to realize the relationship that the company has with the Default Resolution Group.

Types of Loans Serviced by the Default Resolution Group

Any federal student loan which is owned directly by the Department of Education can be transferred to the Default Resolution Group in the event of a default. This includes:

How to Contact the Default Resolution Group

Defaulting on your student loans can wreak havoc on your credit score and lead to wage garnishment, the withholding of tax refunds, and more. Typically, you will default on your student loans if you stop making your monthly payments for a prolonged amount of time.

If you are in default and your loan has been transferred to the Default Resolution Group, it’s critical that you contact them as soon as possible so that you can discuss the options available to you. It may be possible to rehabilitate your student loans and wipe the default from your credit history.

You can contact the Default Resolution Group via the options below. The office’s hours of operation are 8am to 10pm EST Monday through Friday, and 8am to 6pm EST on Saturday. They are closed on Sundays.

Default Resolution Group Phone


Default Resolution Group Mail

General Correspondence
U.S. Department of Education
P.O. Box 5609
Greenville, TX 75403-5609

Payment Address
U.S. Department of Education
National Payment Center
P.O. Box 790336
St. Louis, MO 63179-0336